In an interview by Terry Waghorn on Forbes.com, leadership guru Kevin Cashman offers advice on staying ahead of change in tough times for business. Cashman,…
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In Harvard Business Review, Jeffrey H. Dyer, Hal B. Gregersen, and Clayton M. Christensen discuss the five "discovery skills" that make true innovators stand out…
Providing good customer service is the subject under discussion in an article by Dave Dougherty and Ajay Murthy in Harvard Business Review. Research carried out…
With the global economic crisis gathering pace and downsizing becoming increasingly prevalent, Tara Weiss of Forbes.com discusses the thorny issue of managing a reduced workforce.…
On BusinessWeek.com, Rosabeth Moss Kanter of HarvardBusiness.org discusses how denial can prevent necessary change and describes four tools that can be used to defeat the…
There’s an affliction you could be at risk of contracting. It affects many people in positions of power and the symptoms include “a tendency toward…
According to Peter J. Williamson and Ming Zeng, writing for the Harvard Business Review, Western businesses can cope better in these recessionary times by adopting…
In Harvard Business Review, Claudio Fernández-Aráoz, Boris Groysberg, and Nitin Nohria offer a guide to recruiting in both good and bad times. The authors point…
The theme of how to manage a business during the recession is explored at Fortune courtesy of senior editor at large Geoff Colvin. As the…
Writing for McKinsey Quarterly, former McKinsey managing director Ian Davis offers valuable advice to new chief executive officers in the form of a 'letter to…
In Harvard Business Review, Robert I. Sutton advises on how to be a good manager when the economy is bad. The problem with managing during…
Social technologies are a modern phenomenon. They have found favour with consumers at a faster rate than any previous technologies. Writing for McKinsey Quarterly, Jacques…
The November 2009 issue of Harvard Business Review celebrated the centenary of the birth of the management guru Peter Drucker, pointing out that the knowledge…
You're heading a department and have been ordered in no uncertain terms to cut administrative costs by 10%, 20% or 30%. That's the hypothetical –…
Complexity is not necessarily bad for business, say Julian Birkinshaw and Suzanne Heywood writing for McKinsey Quarterly. However, there are different types of complexity and…
On Inc.com, Darren Dahl discusses how entrepreneurs can assess the market potential of a new product or service. As Dahl points out, too many entrepreneurs…
On BusinessWeek.com, Matt Boyle talks to management guru Sydney Finkelstein about his latest book Think Again, which examines why ostensibly good managers make poor decisions.…
Erika Andersen of Forbes.com discusses the basics of being strategic about change, and describes five steps to make your vision of the future possible. She…
Sometimes, a drive for change within a company can lose momentum and people, teams or the whole organisation can revert to the old strategy. The…
Peter Vanden Bos explores the subject of business goals and how to set them on Inc.com, pointing out that smart CEOs might well understand the…
On Forbes.com, Sangeeth Varghese discusses the "refreshing advice" found in a book by Chip and Dan Heath called Switch: How to Change Things When Change…
Acquisitions come under the spotlight of Marc Goedhart, Tim Koller, and David Wessels on the McKinsey Quaterly website, as they explore the five acquisition strategies…
Leslie Gaines-Ross uses Harvard Business Review to highlight the issue of companies' reputations coming under attack from "small-scale adversaries in command of a surprisingly potent…
Rather than start with best practices, you should find your industry's worst practices and look for ways to better them – that's the argument put…
Best practices are hard to practice, says Ron Ashkenas on his HBR.org blog, and he explains why, offering some examples. He recalls: "Not long ago…
Writing for MIT Sloan Management Review, Sriram Dasu and Richard B. Chase attempt to answer the question, "How can service organisations make their encounters with…
On the Harvard Business Review website Patrick Barwise and Seán Meehan offer advice on brand-building, pointing out that the rise of social media means it…
On the McKinsey Quarterly website, Roger Roberts, Hugo Sarrazin and Johnson Sikes explore a new model for managing IT which combines factory-style productivity to keep…
Carolyn M. Brown of Inc.com offers advice on how to successfully rebrand your business, pointing out that you can't run your company the same way…
Have you tested your strategy lately? That's the question posed by Chris Bradley, Martin Hirt, and Sven Smit on the McKinsey Quarterly website. The authors…
Paul Nunes and Tim Breene urge you to "reinvent your business before it's too late" in Harvard Business Review. They observe: "Sooner or later, all…
Bob Shaw of Forbes.com discusses how companies can grow in tough times by tuning into consumers' pricing and discount sentiments. Shaw observes that managing for…
Why are so many companies avoiding the use of social media internally, or failing to make it work effectively within their organisation? This is a…
Although the term “family business” often suggests a small to mid-sized company, family-controlled enterprises play a powerful role in the world economy. This is a…
The role of Chief Strategy Officer (CSO) is relatively new in business, but it’s increasingly significant. The duties involved can vary depending on the organisation,…
The chances are that at some point your company will have to undergo transformation in order to respond to shifts in the market, new technologies…
On the MIT Sloan Management Review website, Rebecca W. Hamilton, Joydeep Srivastava and Ajay Thomas Abraham discuss pricing strategy, and the dilemma of whether to…
The difficult question of how boards should deal with the financial crisis is discussed by top consultants Ram Charan and Tom Neff via an interview…
What’s the most valuable attribute that a manager can possess and develop? The last time this question bobbed up, the answer was ‘rare sense’ –…
Whose business is it in an organization to look for ‘concepts’? Because concepts can occur to anyone at any time, it is everyone’s business to…
When work is offshored, whether to India, China, Russia, etc, one key question that the end-user organisation needs to resolve is how to staff the…
The offshoring of business processes to low-cost countries, having grown substantially over recent years, has become an increasingly important part of the senior management agenda…
When the CEO of the mighty Wal-Mart asks the UK government for protection from competition from Tesco, one fifth its size, it is clear something…
The reasons why companies lose customers ('customer attrition' is the marketing jargon for this) are easy to identify in theory, particularly when you take the…
A millionaire reader once told me that he had built up his eminently successful business by following these dozen points from my 1980 book, The…
How would you like to achieve the financial benefits of a major company shake-up… without severance costs without any people/organisation issues, but… with an immediate…
When markets are changing rapidly and unpredictably, strategies and tactics must also be flexible. So revolutionary companies, within a broad visionary context, delegate strategic planning…
That giant of customer service, the late Sam Walton, advised other managements to 'break all the rules.' That was the tenth and last of the…