The concept of the all-powerful customer is nothing new; Peter Drucker wrote long ago that 'there is only one valid definition of business purpose –…
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The easiest task in management is buying another business – you only need to identify the acquisition target, work out how much you want to…
Strategy has been having a wonderful run for management's money. Once, strategy was the somewhat arcane province of long-range corporate planners. Now senior managers themselves…
How far is my company away from failure? The question itself sounds like an admission of inadequacy. The confident manager surely doesn't walk around waiting…
When markets are changing rapidly and unpredictably, strategies and tactics must also be flexible. So revolutionary companies, within a broad visionary context, delegate strategic planning…
That giant of customer service, the late Sam Walton, advised other managements to 'break all the rules.' That was the tenth and last of the…
Everybody makes mistakes. But the biggest mistake of all is failure to learn from error. The lessons of misjudgements, miscalculations and mismanagement teach more than…
This is how NOT to buy a business… Have a strategic grand design and make it a ‘must’ – by definition that excludes all other…
Business history is littered with the corpses of companies that were hailed and deeply admired, not just by ephemeral stock markets and their acolytes, but…