The key to resolving a disagreement between members of your team is acting as an effective mediator, write Jeanne Brett and Stephen B Goldberg for Harvard Business Review.
People disagree with each other – it’s human nature. If you have chosen your team well, team members should, in the majority of cases, be able to talk to each other and resolve these conflicts without involving you. But sometimes emotions run high, and you will have to work with both parties to find an acceptable resolution.
If you have to step in, follow these five steps: