How to perform the ‘emotional labour’ of leadership while remaining true to yourself.
We’re all familiar with the ‘service with a smile’ provided by fast food servers, airline crew or nurses. Yet leaders have to perform ‘emotional labour’ too. Motivating or disciplining staff, appearing confident in uncertain times, and controlling personal feelings are all part of our working lives.
Writing in The European Business Review, Marian Iszatt-White offers some strategies for managing your emotions at work, based on her research with leaders.