What would you consider the top skill you need as a leader? Chances are you wouldn’t pick empathy. And what does the term really mean?
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How to give good feedback to people who don’t want to receive it
Giving feedback should be constructive and helpful, but that might not be how everybody views it
The key requirements of giving good feedback are good intentions, sound preparation and a calm response. The feedback process takes a lot of time, and can be a cause of anxiety for both manager and employee, particularly when you are dealing with somebody who might cry, yell or get defensive.