All sorts of business decisions are increasingly reliant on the help of algorithms that extract information from sets of relevant data. Tuning that process well, in a people-centred way, is the key to safeguarding your organisation’s relationships and reputation, say David A Bray and R ‘Ray’ Wang, writing for MIT Sloan Management Review.
The AI behind it all is continually developing and progressing. It’s currently in its third phase – called “perception AI” – with the emerging “deep learning” neural networks lined up to make a major impact.
Deep learning puts data through more sophisticated levels of pattern recognition than earlier models.