9/11 forced the US Defense Intelligence Agency to radically rethink its approach to communication. Here’s what they learned.
A hierarchical approach to communication discourages people from saying what they think, and promotes the tendency to support whatever the leader says – groupthink. Writing for Ivey Business Journal, consultant Nancy Dixon reports on the lessons she learned when the DIA drafted her in to teach its staff to speak up in the wake of the worst terror attack ever to strike the United States.
SPEAKING IN TONGUES