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How to master the art of refusal

Bernard Cohen 3

The things you say ‘no’ to, and those you choose to keep hold of, are what shapes you, both as an individual and as a leader, writes Joseph Grenny for Harvard Business Review.

The trouble with turning down ideas, invitations or demands is that others frequently perceive it as a personal rejection or threat, particularly when yours is a lone voice of dissent in a room full of enthusiasm.

Grenny, bestselling author, keynote speaker and leading social scientist, says the trick to saying ‘no’ is to hold on to your values and feel secure in your reasons for refusal. 

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Source Article: How To Say “No” At Work Without Making Enemies
Author(s): Joseph Grenny