Are you and your employees stuck in a vicious circle of firefighting? Elizabeth Doty argues in Strategy+Business that most fires are preventable, and quotes some tried-and-tested approaches.
Workers’ compensation business illustrates the cycle of rework – and more rework – that comes from not doing jobs right first time. Despite knowing that legal processes and costs could be slashed by contacting workers within 24 hours of injury, staff were too busy to do so.
The reason? They were handling previous claims for which they had missed the 24-hour opportunity. As a result, 80% of new claims were also destined to take the more expensive and time-consuming route through court.