A productive partnership between staff and AI is possible, but only if you implement it in stages, with full transparency, and always leave humans in charge.
AI promises efficiency, speed, and consistency, but people don’t trust it. According to the UK’s Guardian newspaper, six million UK workers fear losing their jobs to AI. Academics and executives echo this view. Writing for Harvard Business Review, Boris Babic, Daniel L. Chen, Theodoros Evgeniou and Anne-Laure Fayard present four steps to a human/AI partnership based on trust and transparency.
The dark side of AI
In 2016, investigative journalists from Propublica revealed that COMPAS, an AI program judges used to determine defendants’ likelihood of reoffending, was racially biased. Also, the algorithm underpinning the decisions was a trade secret belonging to the manufacturer – the criteria the system had used to make its judgements was hidden.