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It’s the people, stupid: the secret of business success


Managers have become increasingly concerned with 'change management', and like it or not, that's moved from desirable skill to indispensable process.

Few companies, though, have yet rebuilt the corporate structure and processes (especially those of communication and information) to take full advantage of the brilliant, abundant opportunities that external change creates. That will not be achieved without a non-technological revolution in the treatment of 'human resources'.


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