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Keep calm and carry on communicating

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How do you react to an angry customer, a difficult colleague or a tense negotiation? Great communicators face all kinds of conflict and know exactly what to say and how to say it.

Writing in Inc.com, Brent Gleeson says communicating effectively under pressure is a valuable leadership skill – and one that you can learn.

Communicate well and others will trust in your ability to lead and support them. Think on your feet and people will see you as credible, professional, reliable and confident.

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