Providing good customer service is the subject under discussion in an article by Dave Dougherty and Ajay Murthy in Harvard Business Review.
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In an interview by Lawrence Delevigne and J.
On Forbes.com, Jon Picoult discusses the right way to review and evaluate employees' performance.
According to Picoult, one of the most common mistakes that managers make is relying too heavily on employees' self-evaluations.
With the global economic crisis gathering pace and downsizing becoming increasingly prevalent, Tara Weiss of Forbes.com discusses the thorny issue of managing a reduced workforce.
The art of compassionate leadership is discussed by Susan Cramm in her blog for Harvard Business Review, where she argues that conveniently labelling employees is dangerous.
There’s an affliction you could be at risk of contracting. It affects many people in positions of power and the symptoms include “a tendency toward isolation, belief that you’re smarter than others, preference for loyalists, aversion to changing course even in the face of failure – and love of royal treatment”.
On Fortune, former Starbucks and Pathmark chief executive Jim Donald shares some tips for CEOs during hard times.
On BusinessWeek.com, Beth Weissenberger discusses the negative traits that managers acquire and how to conquer them.
Motivating people without money is the subject of an article by Matthew Boyle on Businessweek.com.
Many managers have an evil twin that only their staff see. This substandard sibling is born of poorly executed ideas and inadequately expressed good intentions.
On HBR.org's blog, Dr Cleve Stevens, a leadership consultant to CEOs in the Fortune 500, details four key things employees need from leaders.
Stevens expresses his belief that transformational leaders have the ability to challenge their people to grow professionally, personally, emotionally and intellectually.
In Harvard Business Review, Claudio Fernández-Aráoz, Boris Groysberg, and Nitin Nohria offer a guide to recruiting in both good and bad times.
The theme of how to manage a business during the recession is explored at Fortune courtesy of senior editor at large Geoff Colvin.
Writing for McKinsey Quarterly, former McKinsey managing director Ian Davis offers valuable advice to new chief executive officers in the form of a 'letter to a newly appointed CEO'.
On BusinessWeek.com Liz Ryan highlights the vicissitudes of management philosophy and selects ten management practices to avoid. These are:
In Harvard Business Review, Robert I. Sutton advises on how to be a good manager when the economy is bad.
Jack Welch and Suzy Welch impart some of their knowledge of human resource management via BusinessWeek.com, offering advice on how to deal with layoffs.
In Harvard Business Review, Procter & Gamble CEO A.G. Lafley highlights the things that only a company's chief executive officer can do.
The November 2009 issue of Harvard Business Review celebrated the centenary of the birth of the management guru Peter Drucker, pointing out that the knowledge he shared during his lifetime is still very relevant to various situations the world finds itself in today.
One of the most important and toughest challenges managers have to face up to is motivating workers during the recession - and this is the subject of Emily Thornton's interview with John Katzenbach, CEO of Katzenbach Partners, at Businessweek.com.
David Bolchover of Management Today reports that a leader's attitude is "highly contagious" and therefore managers have to set the mood of the workplace in order to lift others.
On BusinessWeek.com, Aubrey C. Daniels lists some of the most widely used but ineffective management practices, and suggests more suitable alternatives.
Among the misguided management practices listed are:
You're heading a department and have been ordered in no uncertain terms to cut administrative costs by 10%, 20% or 30%. That's the hypothetical – but not uncommon – scenario discussed by Kevin P. Coyne, Shawn T. Coyne, and Edward J. Coyne, Sr in Harvard Business Review. The Coynes offer some guidelines: