When dealing with an organisation – from inside or outside, and whether as customer, employee, investor, or supplier – there always seems to be scope for better leadership. But where should you go looking for it? Do you need to be an explorer, architect, miner, or gardener?
The knee-jerk response is to jump straight to the most obvious solution: training and coaching to develop individuals' leadership skills and potential. This conveniently bypasses the problem-diagnosis stage. It also overlooks the disconnect between what happens at individual and organisational levels.