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Robert Heller

Robert Heller (1932-2012) was a renowned author on business management. He wrote over 50 books, including The Naked Manager and The Fusion Manager. Heller founded Leadership Review as a printed newsletter, Letter to Thinking Managers, to help ensure today’s managers have easy access to the kind of business wisdom he excelled at. The articles here are a testament to this vision.

Renew your strategy - or die

You don't change for its own sake - you change to realise the strategic vision.

Case study: FWWH agency – a failed double partnership

Everybody makes mistakes. But the biggest mistake of all is failure to learn from error. The lessons of misjudgements, miscalculations and mismanagement teach more than success - if you're prepared to face the realities of failure.

Soichiro Honda, manager and entrepreneur

The romantic image of the founder-millionaire wearing overalls. tinkering visibly with some mechanical marvel in workshop or lab, is often reality.

What's the real value of your human assets?

Top managers have never lost their fondness for declaring that people are the 'greatest asset' that their corporations possess. Like other popular maxims, this one doesn't survive close analysis.

Why customer satisfaction should be your number one goal

What does Mercedes-Benz have in common with H.J. Heinz and Coca-Cola?

The best place for management training? Your very own corporate academy

All companies are management academies, good or bad. Very few concerns see themselves in this light. But companies of all sizes inculcate methods, judge managerial performance, seek to improve it, provide specific training, develop concepts - and, above all, provide an endless stream of real-life case studies.

What do great managers and athletes have in common?

To achieve anything, you must have a direction, a purpose, an aim.

Managers and entrepreneurs – what's the difference?

Managers are constantly asked to behave like entrepreneurs.

Avoid the mistakes that almost wrecked this manager's company

Quality is a word from which few managers can hope to escape for long these days. That's not quality meaning 'goodness, beauty, luxury, brightness or excellence' (to quote guru Philip Crosby), nor even meaning a product free from fault.

The small business entrepreneur: learning the big company lessons

Entrepreneurs don't on the whole read management books, and most such books don't seem to be written for them - especially those who run smaller businesses. After all, there's a vast gulf between the scale of business that employs at most 100 people and a payroll in the tens of thousands. The large company can turn over £1 million, not in a good year, but an everyday hour.

The two gifts every good manager should give his staff

Great coaches no doubt differ in their styles as much as great athletes. But the coaches must all have eone thing in common: they are great communicators. It isn't just a question of seeing what the athlete must do, but of persuading the athlete to do it.

It's the people, stupid: the secret of business success

Managers have become increasingly concerned with 'change management', and like it or not, that's moved from desirable skill to indispensable process.

Takeovers, mergers and acquisitions – avoid these common mistakes and thrive

The easiest task in management is buying another business – you only need to identify the acquisition target, work out how much you want to pay, and make your offer.

Nine qualities that make a great entrepreneur

All companies today want to stay or become entrepreneurial.

But what are the attributes of the entrepreneur? The most convincing list by far was assembled by Geoffrey A.Timmons in an article published by the Harvard Business Review in 1979. He found that entrepreneurs required the following nine qualities:

Ten important lessons for modern managers

People are the key to organisational success, and also the cause of corporate failure.

16 super strategy policies from the business masters

Strategy has been having a wonderful run for management's money.

Business vision: why you need it – and how to get it

For every business and every manager, there's nearly always a distance between 'where we are' and 'where we want to be'. It's the crucial divide in management, and you won't cross that divide without closing the management gap: that between what needs to be done and actually doing it.

Learn from your failure

All success hinges on how well you manage one person - yourself. But you won’t get as far as you could progress simply by trying to master the lessons of success.

What's your unique success proposition?

These principles, taken from my book, The Unique Success Proposition, constitute the Success Quotient, which holds the key to all forms of human achievement. The USP can consist largely of:

Lateral thinking: Edward de Bono's PO

One of the most important weapons in the armoury of the lateral thinker is another invention of Edward de Bono’s - PO.

Challenge is of the essence of lateral thought, and the meaningless word PO is a meaningful way of challenging a statement or idea. Edward’s seminal book on lateral thinking contains the following very useful guide to the grammatical use of PO.

Good management – what does it mean?

The one subject on which all managers should have strong and well-informed opinions is management itself.

Everybody has had the miserable experience of working for or with a ‘bad manager’: and you would have to be desperately unlucky never to encounter a ‘good’ one. But what do ‘good’ and ‘bad’ mean in this context?

Business management consultancy rip-off

I’ve been reading with mounting horror a book called 'Rip Off' by David Craig. The cover justly describes it as, ‘the scandalous inside story of the management consulting money machine’. Craig was himself a blue chip consultant.

Buying a business: the do's and don'ts

This is how NOT to buy a business...

Leadership versus management

I get the feeling that in the constant struggle between leadership and management, leadership is getting the upper hand.

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