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Robert Heller

Robert Heller (1932-2012) was a renowned author on business management. He wrote over 50 books, including The Naked Manager and The Fusion Manager. Heller founded Leadership Review as a printed newsletter, Letter to Thinking Managers, to help ensure today’s managers have easy access to the kind of business wisdom he excelled at. The articles here are a testament to this vision.

The two gifts every good manager should give his staff

Great coaches no doubt differ in their styles as much as great athletes. But the coaches must all have eone thing in common: they are great communicators. It isn't just a question of seeing what the athlete must do, but of persuading the athlete to do it.

It's the people, stupid: the secret of business success

Managers have become increasingly concerned with 'change management', and like it or not, that's moved from desirable skill to indispensable process.

Nine qualities that make a great entrepreneur

All companies today want to stay or become entrepreneurial.

But what are the attributes of the entrepreneur? The most convincing list by far was assembled by Geoffrey A.Timmons in an article published by the Harvard Business Review in 1979. He found that entrepreneurs required the following nine qualities:

Ten important lessons for modern managers

People are the key to organisational success, and also the cause of corporate failure.

Takeovers, mergers and acquisitions – avoid these common mistakes and thrive

The easiest task in management is buying another business – you only need to identify the acquisition target, work out how much you want to pay, and make your offer.

16 super strategy policies from the business masters

Strategy has been having a wonderful run for management's money.

Business vision: why you need it – and how to get it

For every business and every manager, there's nearly always a distance between 'where we are' and 'where we want to be'. It's the crucial divide in management, and you won't cross that divide without closing the management gap: that between what needs to be done and actually doing it.

Why teamwork is even more important than you think

Artifical barriers between leaders and led are only one obstacle to true teamwork.

When breaking the rules is great for business

That giant of customer service, the late Sam Walton, advised other managements to 'break all the rules.'

Why there is no alternative to teamwork

Teamwork is one of the rallying cries of the new management.

Satisfy your customers to strengthen your business

The concept of the all-powerful customer is nothing new; Peter Drucker wrote long ago that 'there is only one valid definition of business purpose - to create a customer'.

The four characteristics of great leaders

Success in management and success in sports have the same roots.

Management styles: are you a Buffett or a Gates?

Every senior manager makes a critical decision every day of his or her working life. Mostly, the decision is unconscious, but is no less vital for that. The issue is simply stated with three questions...

Five ingredients of a successful leader

How the boss behaves has a profound effect on how other managers perform - and thus on the performance of the entire outfit.

That's a self-evident truth, acknowledged by most people. But few bosses acknowledge the corollary: that inferior performance is partly their fault.

The simple secrets of business communication

All sportsmen know that the basic essentials of their game can be expressed in very few words.

Why a clear management hierarchy is essential

All empires famously carry within them the seeds of their own decay.

Assess business strengths, weaknesses, opportunities and threats with SWOT analysis

How far is my company away from failure? The question itself sounds like an admission of inadequacy. The confident manager surely doesn't walk around waiting for nemesis to strike. Rather, confident people strut the stage like a colossus, with all the certainty, say, of Bill Gates.

Learn from your failure

All success hinges on how well you manage one person - yourself. But you won’t get as far as you could progress simply by trying to master the lessons of success.

What's your unique success proposition?

These principles, taken from my book, The Unique Success Proposition, constitute the Success Quotient, which holds the key to all forms of human achievement. The USP can consist largely of:

Lateral thinking: Edward de Bono's PO

One of the most important weapons in the armoury of the lateral thinker is another invention of Edward de Bono’s - PO.

Challenge is of the essence of lateral thought, and the meaningless word PO is a meaningful way of challenging a statement or idea. Edward’s seminal book on lateral thinking contains the following very useful guide to the grammatical use of PO.

Good management – what does it mean?

The one subject on which all managers should have strong and well-informed opinions is management itself.

Everybody has had the miserable experience of working for or with a ‘bad manager’: and you would have to be desperately unlucky never to encounter a ‘good’ one. But what do ‘good’ and ‘bad’ mean in this context?

Business management consultancy rip-off

I’ve been reading with mounting horror a book called 'Rip Off' by David Craig. The cover justly describes it as, ‘the scandalous inside story of the management consulting money machine’. Craig was himself a blue chip consultant.

Buying a business: the do's and don'ts

This is how NOT to buy a business...

Leadership versus management

I get the feeling that in the constant struggle between leadership and management, leadership is getting the upper hand.

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