In business, what you say is important – but how you say it matters just as much. As a leader, the tone, pitch and volume of your delivery when speaking in a professional setting will have a profound effect on how you are perceived by your colleagues.
Writing for Entrepreneur.com, Alison Griswold consults several experts to identify the most common speaking errors and the best ways to avoid them:
• Stuttering or repeating words and fillers. Vocalised pauses such as “like”, “um” and “er” often go unnoticed in casual conversation but are conspicuous in professional settings.