Writing for Strategy+Business, Jon Katzenbach observes that a disruptive event can cause people to change behaviours immediately. However, he also points out that it will rarely have a lasting effect on deeply embedded cultural flaws unless a leader uses the event to spread critical changes.
Nevertheless, Katzenbach insists major events can have significant impact on cultures.
He comments: “Disruption makes people question what they are doing, and it makes them more willing to change. Indeed, the more disruptive the event, the better.”