How should you respond when two of your colleagues are fighting? Amy Gallo explores the protocol and etiquette of conflict management in her article for the HBR Blog Network.
Workplace conflict can be complicated. Sure, if you manage the two co-workers who are fighting, it is your duty to intervene. But if they are your peers, the situation is far less clear cut.
So when should you intervene and when should you stay out of it? Sometimes the decision is taken out of your hands. If one or both colleagues comes to you for help then you will have to get involved one way or another.