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Why the customer isn’t always right

You might believe you are doing a great job as a boss, but you could be a more frightening leader than you think, according to Nihar Chhaya, writing for Harvard Business Review. 

If intimidation is your way of pushing staff to get results, then your behaviour could negatively affect their health, happiness and performance, as well as increasing the turnover of employees in your organisation.

A 2018 study shows that when a boss puts staff under heavy pressure, the likelihood of them jumping ship increases by 90%. Conversely, employees whose boss uses more encouraging management methods are 68% less likely to quit.

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Source Article: Avoiding The Pitfalls Of Customer Participation
Author(s): Omar Merlo, Andreas B Eisingerich, Hae-Kyung Shin and Robert A Britton